Question: I need help or some form of assistance who and how do I contact the staff?
Answer: You can send a private message to our Support team or join the discord helpdesk in "Waiting for help". Please do not contact the Admin team or higher, only in emergency situations.
Question: How do I get whitelisted?
Answer: You can post your Whitelist application here.
Question: How long does it take to get whitelisted?
Answer: Usually it takes from 24 to 48 hours to review your application and to get accepted.
Question: How will I know the verdict on my whitelist application, where can I see the status?
Answer: You will receive a personal message with a status about your application.
Question: How do I download the mod?
Answer: The mod is only accessible if you are whitelisted, you can download the mod here.
Question: How do I join Discord or Teamspeak?
Answer: You have to be whitelisted to be able to join these third-party programmes.
Question: I am getting "My GUID is not whitelisted" when I try to enter the server.
Answer: You have to wait until the server has been restarted.
Question: I received warning points, how do I get rid of them?
Answer: Depending on the number of points and the reasoning behind it, it could take months.
Question: I have bought a new computer, does my SteamID or GUID change and?
Answer: No, the SteamID and GUID are linked to your account.
Question: How do I customise my profile? (Music etc..)
Answer: These customisations are for dedicated players who have made contributions towards the server and the forums.
Question: I keep getting kicked because of Invalid character name, why?
Answer: You need to have your in-game character for multiple reasons. If you did and still are getting kicked join the helpdesk for more information.
Question: I keep getting kicked because I do not have a character page, how do I do one?
Answer: You can create a character page here.
Question: I have questions concerning base-building and recipes?
Answer: We have put up a guide for you here.
Question: I have questions concerning the lore?
Answer: You can post your questions here, you can come to the help desk or send a private message to our Lore master Team.